xbaee's Privacy Policy

1 Introduction and Purpose

xbaee is a trusted online casino and betting platform in Bangladesh. We give the highest priority to protecting the privacy of our users. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.

xbaee believes that in the digital age, the protection of personal information is a fundamental right. That is why we process your information following SSL encryption, fair play principles, and the highest security standards.

2 Information We Collect

When opening an account on xbaee and using its services, the following types of information may be collected:

2.1 Information Provided Directly

• Full name, date of birth, and national identity card or passport information (for age verification purposes)
• Mobile phone number and email address
• bKash, Nagad, or Rocket account information (for transaction processing)
• Any additional information provided at the time of account creation

2.2 Automatically Collected Information

• IP address and device type and model
• Browser version and operating system
• Date, time, and session duration of access to the platform
• Pages visited, gaming activity, and betting history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Transaction confirmation information received from payment processing organizations
• Information from identity verification service providers
• Risk assessment information received as part of fraud prevention measures

3 Purpose of Using Information

Collected information is used for the following legitimate purposes:

• Account Management and Verification: To confirm your identity and keep your account secure.
• Service Delivery: To operate gaming, betting, and payment services without interruption.
• Age Verification: To ensure that only individuals aged 21 or above can use the service.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Service: To answer your questions and help resolve issues.
• Security and Fraud Prevention: To protect accounts from unauthorized access.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: For analytical work aimed at further improving the user experience.

4 Information Storage and Security

xbaee takes industry-standard technical and organizational measures to ensure the security of your information. The key elements of our security framework are as follows:

• SSL Encryption: All information transmitted between your device and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information collected is stored in encrypted form in our database.
• Access Control: Only authorized personnel can access your information on a need-to-know basis.
• Regular Security Reviews: Regular security audits are conducted to identify vulnerabilities in our systems.
• Firewall Protection: Advanced firewalls and intrusion detection systems remain active 24 hours a day.

Information is generally retained for as long as your account is active and thereafter for as long as necessary to meet legal obligations.

5 Information Sharing Policy

xbaee never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Trusted service providers contracted with us (such as payment processors, identity verification agencies, and technology infrastructure providers) may receive the necessary amount of information. These partners are required to adhere to the same privacy standards.

5.2 Legal Obligations

Information may need to be disclosed to fulfill court orders, government directives, or requirements under applicable law. In such cases, we provide only the minimum information necessary.

5.3 Security and Fraud Prevention

Information may be shared with relevant authorities if cooperation is needed to prevent money laundering, fraud, or other criminal activity.

6 Cookie Policy

The xbaee website uses cookies and similar technologies. Cookies are small text files stored on your device that help our platform function more effectively.

6.1 Essential Cookies

These are essential for the core functionality of the platform. They are used to keep your login session active, verify security, and control account access. These cookies cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your preferred language, theme, and other settings, so you do not have to reconfigure them every time you log in.

6.3 Analytics Cookies

These are used to collect information about platform usage in order to improve the service. Information obtained from these cookies is used in aggregated and anonymized form.

You can block or delete cookies by changing your browser settings. However, this may limit some features of the platform.

7 User Rights

As a user of the xbaee platform, you have the following rights over your own information:

7.1 Right to Know

You may request to know what information we hold about you. We will provide you with a summary within a reasonable time.

7.2 Right to Correction

If there is any inaccuracy or incompleteness in the information stored in your account, you may request a correction. This request can be made through the customer service team.

7.3 Right to Close Account

You may request to close your xbaee account at any time. Upon account closure, personal information will be deleted after a set period, except where required by legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may express your wish not to receive promotional messages or communications. Making this request will have no effect on your use of the service.

8 Protection of Minors' Information

xbaee strictly provides services only to individuals aged 21 or above. We do not knowingly collect or store information from those under 21.

Age verification is mandatory during the registration process. If it comes to our attention that information from a minor has been collected by mistake, we will delete it immediately and close the associated account.

9 Protection of Payment Information

xbaee processes financial transactions only through bKash, Nagad, and Rocket. Information provided during transactions through these mobile banking services is processed to the highest security standards.

• Payment information is transmitted through encrypted channels.
• No complete bank or mobile wallet PIN is stored in our system.
• Each transaction can be tracked through a unique reference number.
• An automatic alert system remains active for suspicious transactions.

10 Third-Party Links and Services

If the xbaee platform contains links to external websites, the privacy policy of those websites will apply and xbaee is not responsible for the data-handling practices of those websites. We advise you to read the privacy policy of any third-party service before using it.

11 Policy Changes

xbaee reserves the right to amend this privacy policy at any time. If significant changes are made to the policy, we will notify you through the platform or at your registered contact address. Continued use of the platform after changes are made will be considered as your acceptance of the revised policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the xbaee customer service team. Our team is available in both Bengali and English, 24 hours a day, 7 days a week.